Contact & Email Support Directory
Use the correct email address below to ensure your request reaches the right team and is handled quickly.
General Enquiries
contact@etalery.comFor all non-transactional and general questions
- Buyers exploring the platform
- Jewellery houses seeking information
- Banks, partners, and institutions
- Website visitors with general enquiries
- Questions before KYC submission
If you're unsure where your request fits, start here.
Sales & Deal Conversations
sales@etalery.comFor commercial discussions and high-value buying enquiries
- Institutional buyers
- Large jewellery houses
- Bulk or repeat purchase discussions
- Pricing, availability, and deal structuring
- Strategic sourcing conversations
Use this for purchase-related discussions before or outside the platform.
Suppliers & Inventory Onboarding
suppliers@etalery.comFor manufacturers and suppliers related communication
- Inventory onboarding
- Supplier registration & documentation
- SME supplier communication
- Quality standards & compliance
- Stock availability and listing discussions
Dedicated support for suppliers within our consortium.
Accounts & Payments
accounts@etalery.comFor all finance-related matters
- Invoices & billing queries
- Payment confirmations
- Settlements
- Bank-related communication
- Transaction reconciliations
Please include your order ID or invoice number for faster resolution.
System Notifications (No Reply)
notifications@etalery.comThis email is used for automated platform communications only
You may receive emails related to:
Order-related
- • Order placed
- • Order status updates
- • Shipment updates
KYC-related
- • Document submission requests
- • Verification completed / pending
- • Reminder notifications
Platform-related
- • Account creation confirmation
- • Login OTPs & alerts
- • System notifications
This mailbox is not monitored. Do not reply to these emails. For assistance, contact the relevant support email above.
Important:
To avoid delays, please write to the appropriate email address based on your request. Emails sent to incorrect departments may take longer to resolve.